What helps people cope with work-related mental health conditions?

The 2018 National Employment Solutions Conference will be held at Twin Towns Services Club, Tweed Heads, NSW this month over the 8th – 9th October.

The conference provides the opportunity to be involved through presenting, learning, engaging, networking and collaborating with other professionals within the employment sector.

Joining us at the conference is Ms Zoe Austin-Crowe, Senior Policy and Project Manager at Health Issues Centre who will present on What helps people cope with work-related mental health conditions?’


Health Issues Centre investigated what helps consumers cope with work-related mental health conditions. Through the use of a social media conversation and online survey to allow people to contribute anonymously, people explained the events leading to their work-related mental health condition, how their recovery was going, what experiences and fears of stigma they faced and what strategies they used to cope. In particular, the role of the GP in their recovery was explored.

Health Issues Centre has been the leading consumer peak body for Victoria for more than 30 years and aims to use the insights of consumers as health service users, carers and communities to create better health systems, shaped by consumer voices. In the past three years, Health Issues Centre has focused on the challenge of broadening consumer involvement beyond the formal roles played by Consumer Representatives. This recognises that most people do not have the skills, inclination, availability and/or self-confidence to participate in formal processes but nevertheless are entitled to the opportunity to express their sentiments and have those views represented at the point of decision making.

In response, HIC has pioneered methodologies using digital tools and informal processes to capture the inputs of consumers whose voices rarely reach the negotiating table. These tools include self-directed conversations conducted through
• social media,
• use of video to capture narratives
• use of video vox-pops (videos of people giving their opinions informally in public places) and
• the use of deliberative forums to facilitate collective decision making.

This presentation showcases this innovative approach to consumer engagement and how it shaped the development of resources to support GPs provide better care to people with work-related mental health conditions.


Zoe is the Senior Policy and Project Manager at the Health Issues Centre. She is passionate about improving quality of life and ensuring the most vulnerable and marginalised have a say in their healthcare. Recently she has worked in the policy areas of advance care planning, chronic disease, care coordination, NDIS and residential aged care. She has a Masters of Project Management and applied this to projects in health, disability and international development. Zoe started her career as an Occupational Therapist working in both private and public health services, in both Australia and the United Kingdom.

For more information on the 2018 National Employment Solutions Conference and to secure your spot, please visit www.employmentsolutions.net.au