Ms Catherine Gillespie, Managing Director at Workplace Conflict Resolution joins us

The 2018 National Employment Solutions Conference will be held at Twin Towns Services Club, Tweed Heads, NSW over the 8th – 9th October.

The conference provides the opportunity to be involved through presenting, learning, engaging, networking and collaborating with other professionals within the employment sector.

Joining us at the conference is Ms Catherine Gillespie, Managing Director at Workplace Conflict Resolution who will present on ‘Employee performance, engagement and retention: Acknowledging difference while finding similarity within the four generations in the workplace’.

Catherine Gillespie


We can either use difference to make negative assumptions (which leads to labelling, judging and criticizing) or we can seek to understand and leverage difference to create successful teams and workplaces. In my work I have found that no matter the age, workers want honest and transparent communication. They want to be included in discussion and feel their input has been valued and listened to. If all generations in the workplace do not respect differences then expected work performance will not be achieved and staff turnover will be high. Allowing workers to exit the business without trying to meet their needs (within business requirements) means a business will suffer staff shortages.

Younger workers are demanding better leadership from their managers and there is nothing wrong with expecting managers to ‘lift their game’ in this department. It may not be realistic for a business to expect to find skilled workers – it may be a case of finding workers then influencing them (in a skilful and ethical way) to develop skills and remain in the business for as long as is possible. Only investing attention, time and effort in those we think will reciprocate with loyalty is a paradigm of the past. This presentation will focus on the leadership skills that positively affect workers across all age groups.


Catherine is a qualified Workplace Trainer, Nationally Accredited Advanced Mediator and Senior Experienced Workplace Investigator. She empowers teams and managers to adopt constructive and ethical communication and interaction styles. Catherine brings a holistic, mindful and curious approach such that she is able to recognise systemic issues underlying workplace issues and advise on employee relations, human resources, leadership and other factors that impact on harmony, productivity, culture, performance and progress in the workplace.

For more information on the 2018 National Employment Solutions Conference and to secure your spot, please visit